Warranty
- MYIR provides 12 months of free technical support and after-sales maintenance service starting from the shipping date.
(under construction)
After-sales Maintenance Service① The warranty period has expired
② The customer cannot provide proof of purchase or the product lacks a serial number
③ The customer has not followed the manual instructions, resulting in product damage
④ Damage or defects in appearance/functionality due to natural disasters, normal wear and tear of components, or other unforeseen issues
⑤ Damage to products or defects in appearance caused by power surges, impacts, roof leaks, pets, moisture, or foreign substances entering the boards
⑥ Damage to products or defects in appearance caused by unauthorized welding, disassembly, or repair
⑦ Damage to products caused by unauthorized installation of software, system changes, incorrect configuration, or computer viruses
Warm Tips① MYIR does not provide maintenance service for LCDs. We recommend that customers inspect the LCD upon receipt of the goods. If the LCD fails to operate or display, customers should contact MYIR within 7 business days from the time of receipt.
② Avoid collision with sharp and hard objects.Please refrain from using fingernails or any hard, sharp objects to touch the surface of the LCD.
③ Prevent water and other conductive metal objects from entering the screen. The LED display should be placed in a low-dust environment, and large dust will cause damage to the circuit. If water enters, power off immediately until all components in the screen are dry.
④ Avoid cleaning the surface of the screen with chemicals. MYIR suggests users purchase a special wiper to clean the LCD after prolonged use to avoid leaving fingerprints on the surface.
⑤ Please read the product user manual thoroughly before using MYIR's products.
⑥ For any maintenance services, customers should first communicate with MYIR to confirm the issue. MYIR's support team will assess the failure to determine if the goods need to be returned for repair. We will provide an RMA number for return maintenance service after confirmation.
Maintenance Period & Charges MYIR will test the product within 3 days of receipt of the return and notify the customer of the test results.
We will send the repaired goods to the customer within a week.
We will consult with the customer to confirm the maintenance cycle in case of special faults.
For products within the warranty period and caused by quality issues, MYIR offers free maintenance service.
For products within the warranty period but outside the scope of free maintenance, MYIR provides maintenance service but user will charge for basic material costs.
For products outside the warranty period, MYIR provides maintenance service but user will charge for both basic material costs and a handling fee.
During the warranty period, the shipping costs for delivery to MYIR are the responsibility of the user.
MYIR will cover the return shipping costs to the user once the product has been repaired.
If the warranty period has expired, all shipping costs will be the responsibility of the user.